Below you will find the answers to our most frequently asked questions at Sandqvist.
If you still have questions please contact us.

Special circumstances

Please note that our online store is operating as usual, and orders are sent out with the highest safety measures being taken at our warehouse.

Brexit

Please note that our online store is operating as usual, and orders are sent out with the highest safety measures being taken at our warehouse.

THE WEBSITE

How do I find a product on the site?

If you know the name of the product you can use the search box, or you can go to ‘Shop’ and filter the type of product you are looking for (e.g. backpack).

The product is out of stock, will it come back?

Please contact service@sandqvist.com for information regarding stock.

I have a discount code, how do I use it?

There is a discount code box at the checkout. Please write the code and press enter or press the arrow to the right, and the discount will be applied. Please note that discount codes are not valid on sale items.

ORDER

I am experiencing issues when trying to place an order on your website. What can I do?

Our website supports most web browsers, just make sure that you have an up-to-date version. Please note that if you have an old version of a web browser, it may not be compatible with our website and not all functions will work properly. Please try the following steps:

1. Clear your web browser’s cache by going to the browser settings and clearing browsing data/cache.
2. Try another web browser, in case our website doesn’t support the one you are using.
3. Try a different payment method.

Did my order go through successfully?

Once your order has been approved, you will receive an email confirmation with the details. The order confirmation will be sent to the email address you entered at checkout. If you are unsure about whether your order has been successfully placed, you can always contact us at service@sandqvist.com

I've changed my mind, can I cancel the order?

When an order is completed the handling process starts immediately. If you wish to cancel your order contact us at service@sandqvist.com and we will do our best to help you. Please note that cancellations are only possible for a very limited time after an order has been placed, so we cannot guarantee that it can be done.

PRODUCT

Are your bags waterproof?

Most of our bags are water-resistant. Some bags are made of waterproof material, but the seams are sewn, not taped. You can treat the bag with a water repellent spray. Read more about the different materials here.

Will my laptop fit in the bag?

Most of our bags have a compartment that fits either a 13” or 15” laptop. You can find the measurement of the compartment on each product page. If the laptop does not fit in the laptop compartment, it may fit in the main compartment.

How do I care for my bag?

We recommend that you treat the leather with leather balm, and that you spray the bag with water-repellent spray or treat it with a fabric wax. You can read and watch more about how to treat your bag here.

How do I find out about the material used and where the bag is made?

Please visit our Sustainability page to find out more about our production processes.

PAYMENT

Please visit our payments page.

SHIPPING & RETURNS

Please visit our shipping & returns page.

WARRANTY & CLAIMS

The bag that I ordered online came with a fault, what can I do?

We are sorry to hear this! Please send a photo of the bag to service@sandqvist.com along with your order number. We will issue you with a return label to use when sending it back to us, and we will then send you a new bag.

My bag has developed a fault, what can I do?

We are sorry to hear this! We offer a one year warranty on bags bought in any of our own stores (physical and online). If you bought it online please send a photo of the bag to service@sandqvist.com, along with your order number, or the email address used when placing the order. Depending on the fault and when you bought your bag we will either replace you with a new bag or refund you for the cost of the repair. If you need any spare parts please let us know and we can send them to you. If you bought your bag at another retailer, please contact them and they will help you.

What will fit in my bag?

Please check out our what will fit page to find out.